The Gurus of Quality under Total Quality Management
The Gurus of Quality under Total Quality Management!i. W. Edwards Deming is perhaps the best known of the early pioneers who popularized quality control in Japan in the early 1950s. His 14 principles of quality improvement have been already discussed in the earlier pages. He has played a substantial role in increasing the visibility of the process and advancing an awareness of the need to improve quality. Image Source: oshatrain.org ADVERTISEMENTS: ii. Joseph M. Juran:Juran defines quality as fitness for use in terms of design, conformance, availability, safety and field use. His concept of quality is consistent with the point of view of the customer. He proposed that quality should be viewed as an investment in a firm’s profitability. White Deming emphasized worker involvement and worker pride, Juran focused on…