From
Your Name
Company Name
Address
(Date)
To
Your Customer Name
Address
(Date)
Dear (Name)
ADVERTISEMENTS:
This is to acknowledge receipt of your letter of____________ (Date) in which you set forth your reasons for cancelling your purchase order No. ____________.
I am very sorry about the misunderstandings that led to this cancellation and have taken the matter up with management in order to ensure that a problem of this nature does not occur again.
As one of our valued customers, your satisfaction is one of our primary concerns. Please accept our apology.
(Name)
(Managing Director)
