Essay on the Characteristics of Quality as Defined by defined by Ruch, Fearon and Wieters
Essay on the Characteristics of Quality as Defined by defined by Ruch, Fearon and Wieters!Quality is multi-dimensional. It is not a single characteristic. Total quality of the product basically means that all characteristics of quality must be individually high on the quality criteria. Image Source: pathway-medical.com ADVERTISEMENTS: Some of these characteristics are defined by Ruch, Fearon and Wieters as follows: 1. Functionality: Functionality refers to the performance of the product. It can be measured either on a yes-no basis such as whether a radio works or not or it can be measured on a continuous basis such as how many miles a car goes on a gallon of gasoline. 2. Reliability: Reliability can be measured from different angles. Some of the considerations are:i. How long will the product function as…